Welcome to your interview.
The question is on your right: AI Self-Service Transition Risks. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
If a TELUS Digital client wants to transition their legacy customer support operations to an AI-driven digital self-service model, what key operational risks would you highlight, and how would you mitigate them?