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Handle When You Don’t Know

Medium
Behavioral & Leadershipcustomer supportProblem Solvingescalation

Problem

How would you handle a situation where you do not know the answer to a customer's question?

Practicing as: Consultant interview at Sutherland

Hi, I'll play your Sutherland interviewer for the Consultant role. Candidates describe these interviews as mostly positive and moderately difficult, so expect me to be friendly and conversational. Take your time with the question above and answer like we're in the room.

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