Whenever you're ready, walk me through how you'd approach this.
Describe a situation where a customer demanded a feature or fix that was not on the product roadmap. How did you handle the request? Explain how you assessed the request, communicated the roadmap constraint, and balanced the customer’s immediate needs with product priorities. Include the actions you personally took, how you worked with Product or Engineering, and the result. Be specific about the trade-offs, stakeholder reactions, and what you learned.