Your question is Handling Unplanned Feature Requests. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Describe a situation where a customer demanded a feature or fix that was not on the product roadmap. How did you handle the request? Explain how you assessed the request, communicated the roadmap constraint, and balanced the customer’s immediate needs with product priorities. Include the actions you personally took, how you worked with Product or Engineering, and the result. Be specific about the trade-offs, stakeholder reactions, and what you learned.