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Handling Unfriendly Client Requests

MediumBehavioral & Leadership00:00
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Your question is Handling Unfriendly Client Requests. Take a moment with it on the right.

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Problem

Imagine a client wants a feature that you believe is not user-friendly. How would you approach this situation? Explain how you would understand the client's underlying goal, communicate your concern, and recommend a path forward without damaging the relationship. Address how you would use research, accessibility considerations, prototypes, or usability evidence to influence the decision, and what you would do if the client still chose the original direction.