Whenever you're ready, walk me through how you'd approach this.
Tell me about a time you had to deal with negative feedback you weren't expecting. Focus on a specific customer, prospect, or internal stakeholder interaction. Explain how you responded, what you changed, and what happened afterward. We are assessing self-awareness, composure, ownership, and your ability to turn criticism into improved customer outcomes. Strong answers should use STAR, distinguish valid feedback from inaccurate assumptions, and include a measurable result or clear lesson.