Your question is Handling Unexpected Negative Feedback. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you had to deal with negative feedback you weren't expecting. Focus on a specific customer, prospect, or internal stakeholder interaction. Explain how you responded, what you changed, and what happened afterward. We are assessing self-awareness, composure, ownership, and your ability to turn criticism into improved customer outcomes. Strong answers should use STAR, distinguish valid feedback from inaccurate assumptions, and include a measurable result or clear lesson.