Your question is Handling Rude Customers and Guidelines. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
How would you handle rude customers while making sure you follow Bj's Wholesale Club guidelines 100% of the time, and what would you do if you saw others not following them?