Your question is Handling Difficult Customers. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Share an experience of how you handled difficult customer. Asked 3 times in 3 loop interviews.
Use a specific customer-facing example from your own experience. Explain the customer’s behavior, the business impact, how you diagnosed the underlying concern, what you said and did, and the measurable outcome.