Your question is Handling Difficult Customers. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about one time you handled a difficult customer.
Explain the situation, what made the interaction difficult, how you responded, and what happened afterward. Focus on your specific actions, how you balanced empathy with company or product constraints, and what you learned.