Your question is Handling Difficult Customer Interactions. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time when you had a difficult interaction with a customer.
Keep your answer focused on the situation, what made it difficult, and how you handled it. I want to hear how you stayed calm, clarified the issue, and moved the conversation forward without damaging the relationship.