Your question is Handling Angry Customers. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
How do you handle angry customers?
Explain how you would de-escalate the conversation, understand the underlying issue, take appropriate ownership, and agree on a resolution. Use a specific past example if available, including the language you used, how you coordinated internally, and how you followed up.