Welcome to your interview.
The question is on your right: Handling an Angry Escalation. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
Tell me about a time you had to handle a highly frustrated or angry customer who was demanding an immediate supervisor. What was the situation, how did you respond in the moment, and what was the outcome for the customer and the business?