Your question is Handling a Dissatisfied Customer. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
How would you deal with a dissatisfied customer?
I’m looking for how you would respond in the moment, how you would diagnose the root cause, and how you would decide what to do next. Please answer with a specific past example and walk me through the outcome.