Whenever you're ready, walk me through how you'd approach this.
Describe a time where you had to deal with a difficult customer and how you handled it. Focus on a specific interaction, the customer’s concern, your role, and the outcome. Explain how you balanced empathy, technical accuracy, business priorities, and any commitments you made. A strong response should use the STAR structure and show what you learned, rather than simply portraying the customer as unreasonable.