Whenever you're ready, walk me through how you'd approach this.
Tell me a time you dealt with a low performer. Asked in the video interview stage as part of the Leadership Principles behavioral evaluation. Explain how you identified the performance gap, set expectations, provided support, and handled the outcome. The interviewer is probing for ownership, fairness, coaching ability, and the judgment to distinguish a skill gap from a motivation or role-fit issue. A strong response should use one specific example, clarify your actions rather than your team’s actions, and include the result and what you learned.