Your question is Handle an Upset Buyer. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
How would you handle an upset buyer?
Please explain how you would listen, clarify the concern, take ownership, and coordinate an appropriate resolution while keeping the buyer informed. Focus on judgment, empathy, communication, and follow-through rather than a memorized script.