You're in a sales process and a prospect asks for a feature your product does not currently have. You need to keep credibility while figuring out whether the request is truly required or just a stated preference.
How do you handle a situation where a prospect asks for a feature your product does not have?
Diagnosing the underlying pain point behind a stated feature requestMapping the request to the prospect's actual use caseHandling product trade-offs honestly without losing trustManaging stakeholders who value the gap differently