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Handle a Missing Feature Request

MediumSales & Customer00:00
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Your question is Handle a Missing Feature Request. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

Scenario

You're in a sales process and a prospect asks for a feature your product does not currently have. You need to keep credibility while figuring out whether the request is truly required or just a stated preference.

Question

How do you handle a situation where a prospect asks for a feature your product does not have?

What This Tests

  • Diagnosing the underlying pain point behind a stated feature request
  • Mapping the request to the prospect's actual use case
  • Handling product trade-offs honestly without losing trust
  • Managing stakeholders who value the gap differently