Your question is Handle a Dissatisfied Customer. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're on a customer call and they say they are unhappy with the service they have received. The relationship is tense, and you need to respond in a way that keeps the conversation productive.
If a client is dissatisfied with a service, how would you handle the situation?