Your question is Find Pain Points from Feedback. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are working on a consumer home services product where customers book, reschedule, and manage appointments in-app. The team gets a steady stream of reviews, support tickets, survey comments, and call transcripts, but the feedback is messy and often contradictory. You have been asked to turn that feedback into a clear view of where users struggle most in the journey.
How would you use customer feedback to identify pain points in the user journey?