Your question is Extract Insights from Customer Feedback. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are working with a dataset of customer feedback collected from service interactions, surveys, and digital channels. The goal is to turn unstructured comments into clear themes, sentiment signals, and issues that a marketing or customer experience team can act on. Some comments are short and direct, while others include multiple complaints, requests, and references to billing, outages, service quality, or account support.
If given a dataset with customer feedback, how would you extract actionable insights?