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Evaluate Process Change Impact

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Your question is Evaluate Process Change Impact. Take a moment with it on the right.

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Scenario

You are leading an engineering team that changed its release process last month, adding a stricter code review step and a daily triage check for defects. The team believes the change should improve delivery quality, but it also added more handoffs and slowed some work down. Leadership wants to know whether the process change actually helped, or whether the team just feels better about it.

Question

How do you evaluate whether a process change actually improved the team?