You're working on onboarding for a collaborative work management product. The team wants to add a new step in the first-run flow, but there is debate about whether it will improve downstream user quality or simply create drop-off.
How would you evaluate whether a new onboarding step is adding friction or improving quality?
Ability to define the user's job to be done in onboardingJudgment on funnel trade-offs between conversion and qualityUse of guardrail thinking to avoid optimizing one metric in isolationProduct sense on when friction is useful versus harmful