Your question is Escalate Technical Issues to Engineering. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are supporting an enterprise customer during an implementation and a technical issue surfaces in a Broadcom platform component. You need to determine whether this is something your delivery team can resolve through configuration, documentation, or workaround, or whether it should be escalated to product engineering.
How do you decide when to escalate a technical issue to product engineering?