Your question is Escalate or Investigate an Incident. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You’re monitoring an operational issue and have incomplete information. The signal could indicate a minor anomaly, or it could point to a customer-impacting problem that will worsen if the right people are not pulled in quickly.
How do you decide when a situation requires immediate escalation versus further investigation?