Your question is Discovery for Customer Pain Points. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're speaking with customers about a product they use in their daily work, and you need to understand what is actually frustrating them versus what is just a feature request. The goal is to learn where the product is failing, what job the customer is trying to get done, and which users feel the pain most strongly.
How do you uncover customer pain points during discovery?