Your question is Diagnose Why Workflow Value Is Missing. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are working on a coding service used by teams to speed up routine development work. A customer has told your team that the service is not improving their workflow, and you need to figure out what to look at first.
What would you look at first if a customer says the coding service is not improving their workflow?