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Diagnose Sample Ratio Mismatch Test

MediumA/B Testing & Experimentation00:00
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Problem

Scenario

You are evaluating a new onboarding flow in a consumer financial product and have launched a 50/50 A/B test on the signup entry experience. The team believes the new flow will increase completed signup rate by reducing friction in the first session. After three days, the experiment dashboard shows materially more users in treatment than control, even though the allocation was configured evenly. Before interpreting any lift, you need to determine whether this is sample ratio mismatch and how it affects the validity of the experiment.

Constraints

  • Eligible traffic: 180,000 new visitors per day
  • Maximum experiment duration: 14 days
  • Allocation configured as 50/50 at launch
  • Signup completion rate must not decline by more than 0.5 percentage points
  • Customer support contact rate must not increase by more than 0.2 percentage points

Question

How would you design and analyze this experiment so you can detect and diagnose sample ratio mismatch early, quantify whether the test is still trustworthy, and decide whether to continue, restart, or discard the results?