Problem
Scenario
You are investigating rider demand for a two-sided marketplace. In one region, weekly ride requests fell from 1.24M to 1.05M over the last 2 weeks, a 15% drop, while other comparable regions stayed roughly flat. Completed trips declined from 910K to 790K, and rider app opens were down only 3%, which suggests the issue may be deeper in the request funnel. During the same period, the team rolled out a Rider app update, adjusted upfront pricing in several cities, and saw heavier than usual rain in one metro area.
Question
How would you investigate whether a regional issue is causing a drop in ride requests?
Key Signals
Practicing as: Operations Analyst interview at LyftHi, I'll play your Lyft interviewer for the Operations Analyst role. Candidates describe these interviews as mixed and moderately difficult, so expect me to be professional and fair. Take your time with the question above and answer like we're in the room.
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