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Diagnose Drop-off in an App

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Your question is Diagnose Drop-off in an App. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

Pick an app of your choice. Let's say people are visiting your app but dropping off. How would you understand why this is happening?

Asked in the first round stage. You then had to create a research plan.

Requirements

  1. Define the user journey and the drop-off metric you would investigate.
  2. Identify the quantitative and qualitative evidence needed to locate and explain the problem.
  3. Propose a research plan that combines behavioral analysis with user research.
  4. Explain how you would prioritize hypotheses, distinguish correlation from likely causes, and turn findings into product actions.
  5. Specify success metrics and guardrails for evaluating any intervention.

Data Available

No dataset or product context is provided. State the event data, user feedback, and research inputs you would request.