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Detect Post-Event Product Dropoff
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Detect Post-Event Product Dropoff

HardSQL · PostgreSQL

Problem

You are given customer-level usage activity for an Elsevier product and a table of customer events such as contract changes or support escalations. Write a PostgreSQL query to identify customers who were active in ClinicalKey in the 30 days before their event date but had no ClinicalKey usage in the 30 days after the same event. Return one row per qualifying event with the customer, event details, pre-event usage count, post-event usage count, days since last pre-event usage, and a churn flag.

Use the event date as the anchor for both windows. Ignore usage from other products. Customers with no pre-event ClinicalKey activity should not appear.

Schema

customers
ColumnTypeDescription
customer_idPKINTUnique customer identifier
customer_nameVARCHAR(100)Customer account name
segmentVARCHAR(50)Customer segment such as Academic, Hospital, or Research
customer_events
ColumnTypeDescription
event_idPKINTUnique event identifier
customer_idINTCustomer associated with the event
event_dateDATEDate the event occurred
event_typeVARCHAR(50)Type of event
event_reasonVARCHAR(100)Reason or note associated with the event
product_usage
ColumnTypeDescription
usage_idPKINTUnique usage record identifier
customer_idINTCustomer generating the usage
product_nameVARCHAR(100)Elsevier product used
usage_dateDATEDate of product activity
sessionsINTNumber of sessions recorded for that day
Tablescustomerscustomer_eventsproduct_usage
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Your question is Detect Post-Event Product Dropoff. Start with the requirements and the three tables in the Question tab.

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