Your question is Design an Operations KPI Hierarchy. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are setting up how an operations team will measure performance across day-to-day execution and longer-term outcomes. You want a structure that connects frontline activity metrics to business results, so teams can tell whether they are improving the operation or just moving local numbers.
What is your approach to designing a KPI hierarchy for operational performance?