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Delivery Subscription KPIs

MediumMetrics00:00
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Your question is Delivery Subscription KPIs. Take a moment with it on the right.

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Problem

We want to launch a new delivery subscription service at The Home Depot. What key performance indicators would you track to measure the success of this pilot program?

Focus on a balanced KPI set that covers adoption, usage, retention, and unit economics. Assume the pilot is limited to a few markets and the business wants to decide whether to expand, revise, or stop the program.