Your question is Deliver Bad News to a Client. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you had to deliver bad news to a client. Describe the situation, how you prepared the message, how the client responded, and what happened afterward. Keep your answer focused on your communication, judgment, ownership, and the outcome.