Your question is Define User Needs First. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're working on a product where stakeholders are eager to move into design and feature ideas. Before committing to solutions, you need to understand who the user is, what they are trying to accomplish, and where the current experience breaks down.
How do you uncover user needs and define the core problem before jumping into solutions?