Your question is Define the Core Problem. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are working on a digital product and have been asked to improve part of the user experience. Before proposing solutions, you need to clarify what problem actually matters for users and the business.
How did you define the user problem or business challenge you were tasked to solve?