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Define Team Goals and Measure Impact

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Your question is Define Team Goals and Measure Impact. Take a moment with it on the right.

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Problem

Scenario

You are the Engineering Manager for a product team that is starting a new initiative to improve how users plan and track work in a collaboration platform. Before the team begins delivery, your product partner and leadership want a clear view of what the team should optimize for and how progress will be measured. The challenge is that different stakeholders care about different outcomes: product wants adoption, support wants fewer complaints, and leadership wants evidence that the work is worth continued investment.

Question

How do you think about setting goals for your team and measuring whether they are working?