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Define Success for an Engineering Team

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The question is on your right: Define Success for an Engineering Team. Take a moment with it first.

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Problem

Scenario

You are the Engineering Manager for a product engineering team that is starting a new quarter. The team supports a customer-facing messaging platform, and leadership wants clearer goals so progress can be reviewed consistently without turning every update into a debate about priorities. Product wants faster feature delivery, Support wants fewer escalations, and your engineering peers want more time for reliability work.

Question

What’s your approach to setting goals for an engineering team?