Welcome to your interview.
The question is on your right: Define Operations KPI Hierarchy. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
You manage an operations function that supports a broader product and business goal. The team needs a metric structure that makes day to day performance visible, while still linking operational work to customer and company outcomes.
How would you define the KPI hierarchy for an operations team so that team metrics roll up cleanly to business outcomes?