Welcome to your interview.
The question is on your right: Define Operational Success KPIs. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
You're stepping into an operations role and need a clear way to judge whether the function is performing well. You want a small set of metrics that reflects day to day execution, service quality, and business impact.
What key performance indicators do you consider essential for evaluating operational success?