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Define Engineering Manager Product Role

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Problem

Company Context

Figma is a design and collaboration platform used by millions of designers, developers, and product teams. The company has grown quickly and is known for high product quality, strong engineering culture, and a user experience that feels polished and intentional.

Problem

As Figma scales, leadership is debating what the role of an Engineering Manager (EM) should be in a company that cares deeply about craft and user experience. Some leaders believe EMs should focus primarily on delivery, team health, and execution. Others argue EMs should also actively shape product quality, design-engineering collaboration, and the standards of craft that users feel in the product.

The tension is becoming more visible. Recent launches shipped on time, but internal reviews show inconsistent interaction quality across teams, increased rework late in the development cycle, and friction between design, product, and engineering over who owns UX quality decisions. Employee feedback also suggests some engineers feel craft is undervalued when roadmap pressure rises.

You are a product leader asked to define how the EM role should evolve so the company can scale without losing product quality.

Deliverables

  1. Define the core responsibilities of an Engineering Manager in a craft- and UX-centric company.
  2. Identify the most important user and internal stakeholder needs this role must serve.
  3. Recommend how EMs should split attention across execution, people management, technical quality, and product/design partnership.
  4. Propose how you would prioritize role expectations for the next 12 months, including what should be in scope vs. out of scope.
  5. Define success metrics and key trade-offs leadership should use to evaluate whether the role design is working.

Constraints

  • The company cannot add a new layer of management in the next 2 quarters.
  • Teams are already under pressure to ship major roadmap commitments this year.
  • EM responsibilities must be clear enough to apply across multiple product teams, but flexible enough for different team maturity levels.
  • Any recommendation should preserve strong partnership with Product Managers, Staff Engineers, and Design leads rather than creating role confusion.