Your question is Define Customer Centric Service. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're in a customer-facing role for a financial product, and you're expected to build trust while helping clients solve real problems. The team wants to understand how you think about service beyond just answering requests.
What does customer-centric service mean to you, and how do you embody it?