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Decide What Data to Gather

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Your question is Decide What Data to Gather. Take a moment with it on the right.

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Problem

Scenario

You have been asked to look into a customer problem on a healthcare software product. The team wants a clear answer, but the request is still vague, and you need to decide what data matters before you start digging.

Question

How would you decide what data you need before you start analyzing a customer problem?