Your question is Dealing With Difficult Customers. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time when you had to deal with a difficult customer.
Asked in the virtual on site stage. Use a specific experience from your customer-facing work and explain how you diagnosed the customer's concern, protected the relationship, and reached a practical resolution.