Your question is De-Escalating an Unhappy Client. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you inherited or faced a dissatisfied client whose expectations were not being met. How did you de-escalate the situation, rebuild trust, and drive the account toward a concrete outcome?