Your question is Customer Support Efficiency Metric. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Design a metric to measure customer support efficiency.
Define a primary metric that evaluates how effectively support resolves customer issues, rather than measuring speed alone. Explain the numerator and denominator, identify appropriate quality and customer-experience guardrails, and describe how you would analyze the metric across support channels, issue types, and agent tenure.