Your question is Customer Success and Post-Launch Adoption. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're working on a newly launched B2B software feature, and early customer feedback is positive, but adoption is uneven across accounts. Some teams believe customer success should play a major role after launch, while others think product-led adoption should do most of the work.
How do you think about the role of customer success in driving adoption after launch?