Your question is Customer-Facing Issue Handling. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you handled a customer-facing issue. Describe how you clarified the problem, prioritized the response, communicated with the customer, and coordinated any technical or cross-functional work needed to resolve it. Focus on your individual actions, the customer impact, the final outcome, and what you learned.