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Customer Churn Prediction Modeling

HardMachine Learning00:00
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Your question is Customer Churn Prediction Modeling. Take a moment with it on the right.

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Problem

Scenario

You are asked to build a churn prediction model for a retail and ecommerce business with repeat purchasing across web, mobile app, and live shopping channels. The goal is to identify customers who are likely to stop buying soon enough for the CRM team to act through retention campaigns in QVC's marketing surfaces.

Question

How would you approach predictive modeling for customer churn?

Dataset

size·420K customer-month snapshots, 86 featurestarget·Churn in next 90 daysmissing_data·8% to 22% in some channel-specific fieldsclass_balance·11.7% positive