Problem
Scenario
You are launching a new internal process or cross-functional program and need a clear way to judge whether it is working. You want metrics that reflect adoption, quality, and business impact, without creating noise or tracking too many things.
Question
How do you decide what to measure when launching a new process or program?
What this tests
- Choosing a primary KPI tied to the program goal
- Separating leading indicators from lagging indicators
- Using a north star metric without losing guardrails
- Avoiding metric overload and vanity metrics
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