You are launching a new internal process or cross-functional program and need a clear way to judge whether it is working. You want metrics that reflect adoption, quality, and business impact, without creating noise or tracking too many things.
How do you decide what to measure when launching a new process or program?
Choosing a primary KPI tied to the program goalSeparating leading indicators from lagging indicatorsUsing a north star metric without losing guardrailsAvoiding metric overload and vanity metrics